Privacy Policy

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Privacy Notice: PECNA Care Ltd

Last Updated: [12/12/2025]

1. Introduction

At PECNA Care Ltd, we are committed to protecting and respecting your privacy. This notice explains how we look after your personal data when you use our care services, visit our website, or interact with us as an employee or third party.

2. Contact Details

PECNA Care Ltd is the "Data Controller" for your information.

Address: 45 Dryfield Road, Edgware, HA8 9JN

Phone: 07860 559937 / 07943 914006

Email: info@pecnacare.co.uk

Registered Manager: Patrick Anthony Ezeonwuka

3. The Information We Collect

We collect and process the following types of information:

- Personal Identifiers: Name, address, date of birth and contact details

- Special Category Data: Health conditions, medical history, care requirements (e.g., dementia, mental health, physical disabilities) and dietary requirements.

- Financial Data: Billing information and payment details for care services.

- Next of Kin: Contact details for family members or emergency contacts.

- Staff Data: Employment history, DBS checks and training records.

4. How We Use Your Information

We use your data to:

- Create and implement personalised care plans

- Ensure the safety and well-being of our service users

- Communicate with healthcare professionals (GPs, hospitals) and local authorities (Barnet Council)

- Process payments and manage our business operations

- Meet our legal and regulatory obligations to the Care Quality Commission (CQC)

5. Legal Basis for Processing

We process your data because:

- Contract: It is necessary to provide the care services you have requested.

- Legal Obligation: We must comply with health and social care regulations.

- Vital Interests: In emergencies, to protect your life or health.

- Special Category Processing: For the provision of health or social care treatment.

6. Who We Share Data With

We do not sell your data. We only share information when necessary, with:

- Medical professionals (GPs, District Nurses)

- Local Authority Social Services

- The Care Quality Commission (CQC)

- Our secure digital care-planning software providers

7. Data Security and Retention

We use strict security measures to prevent your data from being lost or accessed without authorisation. We only keep your personal data for as long as is legally required by UK health and social care record-keeping standards (typically 8 years after the conclusion of care).

8. Your Rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Correct any inaccurate information

- Request Deletion (where we don’t have a legal obligation to keep it)

- Object to or restrict certain types of processing

9. How to Complain

If you have concerns about how we use your data, please contact us directly first. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113